Industry Headlines

Boeing Plant Earns Quality Awards

April 1, 2003
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LONG BEACH, CA—The Boeing Co.’s operations have won two quality awards from the California Council for Excellence.

Boeing’s C-17 program won the only gold-level honor for the council’s 2002 U.S. Senate Productivity Award, which recognizes excellence in manufacturing. Boeing’s Aerospace Support organization won silver-level honors for the council’s 2002 Eureka Award for Performance Excellence, which measures excellence in the service sector. Conferred at bronze, silver and gold levels, the awards adhere to the criteria of the Malcolm Baldrige National Quality Awards.

The C-17 program was honored for focusing on its customers, _organizing high-performance work teams, and developing well-managed processes for product delivery. “Make no mistake, the win for C-17 shows the merit of teamwork,” says Dave Bowman, Boeing vice president and C-17 program manager. “We’ve shown the [council] that we are a world-class, quality-focused organization with the right processes and the right tools to excel and continuously improve.”

Aerospace Support earned the Eureka Award for superior performance in seven key categories, including leadership, process management and customer focus. Aerospace Support provides maintenance and logistics support for the B-1B bomber, the C-130 avionics modernization program, the integrated tactical avionics program and the C-17 program.

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Charles J. Hellier has been active in the technology of nondestructive testing and related quality and inspection fields since 1957. Here he talks with Quality's managing editor, Michelle Bangert, about the importance of training.
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