Mailbag: ISO Not Easy
To make sure the system serves the business practices and not the other way around, the company's leaders had to stay intimately involved in all of the design processes. Having the company leaders so extensively involved is a very high price to pay (maybe too high some may say). However, not being involved (and leading!) results in an even higher price. In response to your question, I do not believe that there is a 'silent majority' out there because the true cost to design and implement a successful system (one that actually contributes to a business) is very high, probably higher than most are willing to pay.
London, Ontario, Canada