Quality Mailbag: ANYTHING POSITIVE?

September 1, 2003
/ Print / Reprints /
ShareMore
/ Text Size+
Anything positive?

Dear Editor,

Another predictable pessimistic article. It is interesting how in the April 2003 issue Scott Dalgleish blasted all the popular quality management systems that provide a framework for continual improvement. And in the May 2003 issue, he blasts the product development process as, “hopelessly failed.”

I agree that there is something to these “soft issues” called “leadership.” Change management is complicated and requires leadership. Implementing a system that supports continual improvement is complicated and requires leadership. Product development is complicated and requires leadership. The lack of leadership in these cases is often found in top management not holding themselves and others accountable for their actions. A simple suggestion for the product development folks is to hold a postmortem. Most companies are too busy or embarrassed to hold a meeting a few months after completion to review the process, product and production. But that is a simple way that might promote continual improvement in product development. Scott, I am looking forward to your next article. Hopefully you can find a positive spin to something ... anything.

Mark Epland

Digi International Inc.

Minnetonka, MN

Did you enjoy this article? Click here to subscribe to Quality Magazine. 

You must login or register in order to post a comment.

Multimedia

Videos

Podcasts

Charles J. Hellier has been active in the technology of nondestructive testing and related quality and inspection fields since 1957. Here he talks with Quality's managing editor, Michelle Bangert, about the importance of training.
More Podcasts

Quality Magazine

CoverImage

2014 December

Check out the December 2014 edition of Quality Magazine for features!

Table Of Contents Subscribe

The Skills Gap

What is the key to solving the so-called skills gap in the quality industry?
View Results Poll Archive

Clear Seas Research

qcast_ClearSeas_logo.gifWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

STAY CONNECTED

facebook_40.png twitter_40px.png  youtube_40px.pnglinkedin_40px.png  

eNewsletters