Mailbag: Defining Quality

January 1, 2004
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Dear Editor,

In response to September's "From the Editor" (Quality, September 2003, p. 6), and having been in quality for many years, I created an all-encompassing definition of quality: Quality is all about that which doesn't come back for those who do! Take the customer into consideration when doing the task.

Joe R. Bolze

Sayville, NY

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