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The scope of the certification includes the corporate offices located in Van Buren, Arkansas and the fleet maintenance facilities operating in Van Buren, Arkansas, West Memphis, Arkansas, Shreveport, Louisiana, Butler Township, Ohio, Bethel, Pennsylvania, Spartanburg, South Carolina and Roanoke, Virginia. Focusing on offering world-class customer service to their clients, USA Truck understands that level of service requires a commitment to continuous improvement within their business management system. Aligning their processes with the ISO 9001 standard effectively allows them to accomplish their goals, further driving business growth and enhancing customer satisfaction. Achieving renewal certification demonstrates the company's dedication to meeting or exceeding the conformance standards outlined in ISO 9001:2000.
The International Organization for Standardization (ISO) was founded 1946. Based in Geneva, Switzerland, it created the first international standards for manufacturing, trade and communications. ISO 9001 was initially published in 1987 as an internationally accepted quality management certification system to define, identify and confirm quality benchmarks within organizations. ISO 9001:2000 is the most recent revision of the ISO 9001 standard.
Today, more than 90 countries are members, with the U.S. representative being the American National Standards Institute (ANSI). There are over 900,000 ISO 9001-certified companies around the world, including more than 50,000 in North America, all demonstrating a commitment to continual improvement in quality.