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“We spent several months evaluating and comparing similar programs. The Pilgrim software modules seemed to have the best functionality, integration capability and work flows by far,” says Karen Norman, RTI’s executive director of quality assurance. “Although we have just begun our relationship with Pilgrim, the service has been excellent to date and we have high expectations going forward."
“With a common workflow in place across all its sites and divisions, RTI Biologics looks to maintain ongoing management oversight into quality and compliance issues,” says Prashanth Rajendran, Pilgrim’s chief operating officer. With further improvements to its auditing, CAPA and complaints process efficiencies, the company should sustain a high level of customer satisfaction, further solidifying its reputation as a reliable provider.”