Industry Headlines

Medical Product Manufacturer Chooses Pilgrim Software

Tampa, FL-Pilgrim Software Inc., provider of enterprise compliance and quality management (ECQM) software solutions, has announced that Sunrise Medical, manufacturer of mobility, homecare and extended care medical products, has selected Pilgrim’s SmartSolve platform for addressing customer complaints.

The use of SmartComplaints will be used within Sunrise’s manufacturing sites through integration with the company’s existing ERP software. Pilgrim’s synchronization tools allow Sunrise to populate and update master file data from the existing ERP system and synchronize it with its current database. A second synchronization agent, specifically for complaint handling, pushes collected customer data into the appropriate complaints group to continue with additional information collecting, investigations, and if required, reporting.

“With these expanded capabilities, we will strengthen our product performance and ability to meet and exceed customer service expectations, as well as compliance with regulatory requirements including FDA, HealthCanada and ISO 13485,” says Gary Johnson, Sunrise’s vice president of quality.

“Complaint handling is a critical part of any quality and regulatory compliance program. Enterprisewide use of SmartComplaints takes the worry out of complaint handling and overall regulatory efforts,” says Prashanth Rajendran, Pilgrim’s chief operating officer. “Our solution will allow Sunrise Medical to implement effective and timely resolutions to customer issues, thereby reinforcing its global reputation for quality, compliance and overall excellence.”

Did you enjoy this article? Click here to subscribe to Quality Magazine. 

You must login or register in order to post a comment.




Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
More Podcasts

Quality Magazine


2015 May

The May 2015 edition of Quality Magazine includes articles on cloud technologies, depth gages, ISO 9001, digital inspection and cool new products.

Table Of Contents Subscribe

Topics to Talk About

What topics would you like to see Quality cover more?
View Results Poll Archive

Clear Seas Research

qcast_ClearSeas_logo.gifWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Facebook2015_40 twitter_40px.png  youtube_40px.pnglinkedin_40px.png