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Jim Smith, LPSD quality manager at Caterpillar (Peoria, IL), writes “Jim’s Gems,” in which he gives helpful advice to management on leadership in the quality field-and poses thought-provoking questions to quality professionals and managers. Contact Jim Smith at email@example.com.
Peter Sanderson, president of Total Quality Management Systems Inc. (Cornwall, Ontario), writes “Managing Expectations,” in which he will discuss how expectations fit into quality at all levels, including customer expectations, supplier expectations and employee expectations. Contact Peter Sanderson at firstname.lastname@example.org.
Let Quality know what you would like to see or give us your take on an issue in the manufacturing industry. And if you have something to contribute or stumble across something worthy of mention, whether it is a news item, another blog or a photo, send it to email@example.com.
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