GENEVA-The International Organization for Standardization (ISO) has published a new paper edition of its brochure of advice for managers, “Selection and use of the ISO 9000 family of standards.”

ISO Secretary-General Rob Steele says, "With an estimated one million users worldwide, ISO 9001 tends to overshadow the rest of the ISO 9000 family and that means lost opportunities because integrated use of these standards can multiply the benefits for organizations and their customers. This new edition of the brochure will give managers ideas on how to achieve such benefits."

The brochure includes examples of the integrated use of ISO 9000 family standards in the following manufacturing or service organizations:

A metal parts fabricating company

A welfare agency

An electrical appliance manufacturer

A chemical processing company

A firm of international lawyers

A computer software developer

A bank

A franchise organization.

It provides an overview of the standards in the ISO 9000 family and demonstrates how, collectively, they form a basis for continual improvement and business excellence. In addition to the user examples, it includes sections on the following topics:

A description of the ISO 9000 core series standards

A step-by-step process for implementing a quality management system

Maintaining benefits and continual improvement

The future of the ISO 9000 family

The paper version is available free of charge from the ISO Central Secretariat through the ISO Store.