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International Conference on ISO 9000 Accepting Proposals

August 17, 2009
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PITTSBURGH-Proposals are being accepted for the 18th Annual International Conference on ISO 9000 & Related Standards, to be held March 14 to 16, 2010, at the Rosen Plaza Hotel, Orlando. The deadline for submission is August 31, 2009.

Proposals will be reviewed by the technical committee for relevance to the theme and objectives, demonstrated application and technical content. Priority will be given to best practices, new and unique approaches and case studies and interactive sessions that have resulted in measurable improvements to organizational processes and/or customer satisfaction.

The following is a list of suggested topics for the 2010 Conference:

Industry Benchmarking

Aerospace, Defense, Medical Device, OHSAS, Environmental, Food & Beverage Safety, Health Care, Transportation, Automotive, Manufacturing , Financial & Banking (SOX), and Service.

Global Supply Chain Management and Improvement

Business to Business (B2B)
Program Management
Acquisitions & Mergers

Risk Management Methods & Tools

Risk Analysis (i.e. FMEA)
Risk Approach to Validation
Statistical Process Control (SPC)
Lifecycle Analysis (LCA)
Leveraging Positive Risk
Cost of Quality
Standards, Trends & ISO Evolution

The Future of Certification

ISO 9001
AS9100 for Aerospace & Defense
ISO 13485 for Medical Devices, EU Directives & FDA
TS16949 for Automotive
ISO 14001 Environmental Management Standard
OHSAS 18001 and 18000 Occupational Health and Safety
ISO 19011 - Guidelines for Quality and/or Environmental Management
TL 9000 Telecommunications Quality Management System Standard
ISO 17025 for Testing and Calibration Laboratories
ISO 22000 Requirements for a Food safety Management System

Optimizing Operational Excellence

Standards/Systems Integration and its Effect on the Bottom Line
Back to Basics: Rules, tools and fundamentals for performance
Leveraging crisis mode with quality initiatives
Applying Lean Principles to Downsizing Efforts in Cost-Cutting

Disciplined Problem Solving

Root Cause Analysis
A3 Problem Solving process
DMAIC (Define-Measure-Analyze-Improve-Control)
OODA Loop (Observe-Orient-Decide-Act)
8D (Eight Disciplines Problem Solving)
PDCA (Plan-Do-Check-Act)
TRIZ (The Theory of Inventor's Problem Solving)

Systems Planning

Social Responsibility
Entrepreneurial Thinking
Leadership to Drive Change
Freedom To Manage (F2M)
Open Systems Theory
Strategic Alignment & Deployment

Building CPI into Organizational Culture

Auditing for ROI
Process Validation
Analysis of Data
Lean Six Sigma

Customer Relationship Management

Quality Function Deployment (QFD)
Voice Of the Customer (VOC)
Effective management of Customer Complaints

Professional Development

Getting Hired in Tough Times
Intergenerational Workforce Management
Time Management
Facilitation Skills
Preparing for Certification Exams

How To Submit

Each submittal must be made on the attached form, one form for each session or workshop proposal. For papers with multiple authors, please indicate the principal speaker, and the contact person if different from the principal speaker. You must fill out each field completely and accurately in order to be considered.

Authors of accepted proposals will be notified by October 30, 2009, and will receive further instructions for preparing their interactive presentations/workshops. The conference registration fee will be waived only for the principal presenter. There will be no additional compensation for the presenters.

Please submit your proposal electronically to:

Attn: Tom Perkins, Technical Program Chair International Conference on ISO 9000 4 Camden Drive, Pittsburgh, PA 15215 USA

For specific questions about proposal submittals, call (412) 782-3383 or (866) 500-3383. For regular updates, visit

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Charles J. Hellier has been active in the technology of nondestructive testing and related quality and inspection fields since 1957. Here he talks with Quality's managing editor, Michelle Bangert, about the importance of training.
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