QualityMagazine's 2009 Professional of the Year recipient, H. James Harrington, discusses his view of the role of the quality professional today, quality improvement and poor quality costs. Harrington has more than 50 years of experience in the quality field.


QualityMagazine's 2009 Professional of the Year recipient, H. James Harrington, discusses his view of the role of the quality professional today, quality improvement and poor quality costs. Harrington has more than 50 years of experience in the quality field.

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