Industry Headlines

Toyota Building Sales on Loyal Customers

SANTA MONICA, CA - A larger percentage of Toyota’s new car sales are now coming from buyers who trade in other Toyotas, according to Edmunds.com.

In 2009, 42% of Toyota’s new car sales included a Toyota trade-in (not counting the Cash for Clunkers period, which created many anomalies in the marketplace). So far in 2010, 49% of Toyota’s new car sales included a Toyota trade-in.

“Before the big recalls were announced in late January, Toyota had been considered a safe brand for those who didn’t know which car to buy,” says Edmunds.com Senior Analyst Karl Brauer. “Now, many of those uncommitted buyers don’t feel as confident in the Toyota brand and are turning elsewhere, but some Toyota loyalists are displaying as much confidence as ever.”

In June Toyota sales were down 11% from May but up 7% from June 2009. Industry wide, new car sales were down 10% from May but up 15% from June 2010.

Industry wide in 2010 to date, 42% of trade-ins matched the brand of the new vehicle being purchased – the same percentage as last year (not counting the Cash for Clunkers period). Of all brands, Ford traditionally has had the most customer loyalty. Edmunds.com’s research indicates that 59% of Ford’s new car sales typically include a Ford trade-in.

Did you enjoy this article? Click here to subscribe to Quality Magazine. 

You must login or register in order to post a comment.

Multimedia

Videos

Podcasts

Bill Arbogast explains his perspective on quality, ISO 9001, and how to manage inevitable business changes.


Read: The 2013 Quality Professional of the Year

 
More Podcasts

THE MAGAZINE

Quality Magazine

magazine quality cover 2013 may audits

2013 May

Check out the May 2013 edition of Quality Magazine for features about Measurement, Software and Test & Inspection.
Table Of Contents Subscribe

Plant of the Year

Which is the most important factor in considering a Quality plant of the Year?
View Results Poll Archive

THE QUALITY MAGAZINE STORE

M:\General Shared\__AEC Store Katie Z\AEC Store\Images\Quality\prac-field-guide-for-iso.gif
A Practical Field Guide for ISO 9001:2008

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.

More Products

Clear Seas Research

qcast_ClearSeas_logo.gifWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

eNewsletters

STAY CONNECTED

facebook_40.png twitter_40px.png  youtube_40px.pnglinkedin_40px.png