You need to discuss a quality process change with a co-worker. It’s no secret around the office that your co-worker doesn’t like change and is particularly resistant to discussing a process change. This meeting needs to happen though, and it is your policy to go into each conference with a positive attitude.
You take a deep breath and begin the meeting. It runs smoothly. Your co-worker listens, shares concerns, and offers workable suggestions. Your co-worker was even pleased you asked him to be on the process improvement team. You walk back to your desk pleased with the outcome but more than a little perplexed. How did this consensus occur so easily?