Quality Magazine

Faro Adds Customer Service to Web Site

May 19, 2003
Faro Technologies Inc. (Lake Mary, FL) has added a customer-exclusive support system to its Web site, www.faro.com, that provides responses to customer inquiries. At the Web site, customers log in to the customer service section and post a question. The automated customer service system instantly searches a solutions database that contains information on installation, applications, specifications, maintenance, training classes, troubleshooting and upgrades. If a solution is not found, the request is routed to a customer service representative who will respond with a solution within 24 hours, according to the company.