Internet technologies offer an alternative to traditional in-house software and corporate network systems for quality assurance applications. One of the latest trends is Web-based collaboration with customers and suppliers.
In the September editorial ("Silent ISO Majority?," Sept. 2002, p. 6), the editor asked if anyone supported ISO 9000. As a corporate quality systems manager, I can tell you that ISO and QS-9000 have done some good for us.
As a major supplier of polyester resins and synthetic materials for the thermoset composites industry, Reichhold Inc. (Research Triangle Park, NC) provides a variety of value-added services for its customers.
At Sermatech Power Solutions (Limerick, PA), lab technicians used to peer through a microscope eyepiece to manually measure and evaluate the protective coating materials that the company applies to power generation and aerospace turbine components.