If you recognize Praveen Gupta’s name, perhaps it’s because you read one of his more than 200 articles or 14 books. Or maybe you attended a conference in Chicago, Kuala Lumpur, or Zagreb and heard him speak. Perhaps you work at one of the more than 100 companies he’s worked with during his long career.
We should say what we authentically believe, without worrying about whether or not we're saying the right thing. We should express what we truly feel, without being concerned about what others might think.
We have a tendency to overuse certain words. I know this because on an annual basis many media outlets publish lists of the most overused words of the year. It usually happens in December to commemorate the end of the year.
In September, the International Organization for Standardization (ISO) published ISO 9001:2015, the updated high-level system (HLS) quality management system standard that includes some fundamental changes in how organizations are expected to operate to remain in conformance.