Management

Face of Quality

Dealing with Unhappy Customers

How to cope with dissatisfied customers.
By Jim L. Smith
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Dealing with an unhappy customer doesn’t mean the customer is always right, but dealing with customer complaints presents frontline employees the chance to show your organization really cares about treating them with respect.


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Legal Insight

The Basics of Buying a Business

Know what you're getting into.
By Bryan Berson
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Anyone who considers buying a business should investigate it carefully enough to arrive at a sensible valuation.


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Speaking of Quality

Risk and Success

Is the need to achieve stifling innovative thinking?
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We are a “need to achieve” society. Success may be measured differently person to person, but success is not only a goal.


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From the Editor

Make it Better

Why continuous improvement should be a constant.
By Michelle Bangert
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While weather might not be a good reason to visit Minneapolis in January, I recently went to Minnesota to visit Top Tool Co., our 2013 Quality Plant of the Year.


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Equipment Lease Finance Industry Confidence Up Again In February

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Executives have differing points of view on the current and future outlook for the industry.


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Business Conditions Report Predicts Spike for Spring

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Metalforming companies also expect incoming orders to strengthen during the next three months.


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Despite a Subdued Fourth Quarter, 2012 Industrial Manufacturing M&A Value Surpasses 2011 Levels

Strategic Investors Generate 90% of Deals; Financial Sponsors Remain on Sidelines
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Uncertainty of global economy continues to stymie industrial manufacturing deal activity.

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Second Annual National Manufacturing Day Slated for Oct. 4, 2013

Factory tours urged to raise awareness of skilled career options.
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The effort is co-produced by the Fabricators & Manufacturers Association, International (FMA), the National Association of Manufacturers (NAM), The Manufacturing Institute and the National Institute of Standards and Technology’s (NIST) Hollings Manufacturing Extension Partnership (MEP). 


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Management

100 Ways of Looking at Quality

The companies in our Quality Leadership 100 demonstrate continuous improvement and a commitment to quality.
By Michelle Bangert
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1903 was a big year. The Wright Brothers took to the skies, the Ford Motor Company got on the road, and a young William Boeing left Yale and headed to the West Coast.


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Speaking of Quality

Outlook for Manufacturers in 2013

Work with your suppliers, reap the benefit.
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A solid working relationship with your suppliers is essential to your business success. Assessing your risks is also good for business. But is your organization fully engaged in these business practices?


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Multimedia

Videos

Podcasts

 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
More Podcasts

Quality Magazine

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2014 September

Check out the September 2014 edition of Quality Magazine for features!

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The Skills Gap

What is the key to solving the so-called skills gap in the quality industry?
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