There is no one right way to achieve high quality. In fact, there could be 100 different ways to achieve it. To that end, our Quality Leadership 100 survey recognizes dozens of top-performing plants for their dedication to quality.
Agency describes the relationship between a principal and an agent who acts on the principal’s behalf. Common principal-agent relationships include employer-employee, client-attorney, and property owner-real estate agent.
In his 2013 Forbes article, “What is Leadership?,” Kevin Kruse attempts to define the subject by first analyzing what leadership is not, or more accurately, how individuals and organizations have mis-defined it.