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Education and training of the organization is important, if not critical, for not only the current health of organizations but future survival as well.
I’ve never been a fan of awards shows. Whether the Emmys, Oscars, or Grammys, I’ve never found myself tuning in.
There is no one right way to achieve high quality. In fact, there could be 100 different ways to achieve it. To that end, our Quality Leadership 100 survey recognizes dozens of top-performing plants for their dedication to quality.
Standards, whether ISO or not, are essential because they offer guidance for ensuring your organization’s products and services consistently meet customer requirements.
Agency describes the relationship between a principal and an agent who acts on the principal’s behalf. Common principal-agent relationships include employer-employee, client-attorney, and property owner-real estate agent.
A number of years ago it was my pleasure to become acquainted with Philip B. Crosby, author of “Quality is Free” and a number of other books on quality and leadership.
In his 2013 Forbes article, “What is Leadership?,” Kevin Kruse attempts to define the subject by first analyzing what leadership is not, or more accurately, how individuals and organizations have mis-defined it.
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