Cindy Fazzi

Cindy Fazzi is a marketing communications specialist for MasterControl Inc. (Salt Lake City). For more information, call (800) 825-9117, e-mail cfazzi@mastercontrol.com or visit www.mastercontrol.com.

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Quality Management: SOPs Relay Knowledge

From manufacturers to hospitals to the military, most organizations need standard operating procedures (SOPs) for a variety of reasons. An SOP describes a procedure and tells an operator how to perform it. SOPs are helpful in most workplace settings, but they are particularly critical for organizations with process-oriented operations, such as life sciences and other manufacturing companies. SOPs, in conjunction with personnel training, help relay knowledge from one department to another. In a medical device firm, for example, research and development scientists pass their knowledge about a product they innovated to the manufacturing department through SOPs.
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Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
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2015 April

The April 2015 edition of Quality Magazine includes this years Quality's Professional of the Year.

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