Cindy Fazzi

Cindy Fazzi is a marketing communications specialist for MasterControl Inc. (Salt Lake City). For more information, call (800) 825-9117, e-mail cfazzi@mastercontrol.com or visit www.mastercontrol.com.

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Quality Management: SOPs Relay Knowledge

By Cindy Fazzi
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From manufacturers to hospitals to the military, most organizations need standard operating procedures (SOPs) for a variety of reasons. An SOP describes a procedure and tells an operator how to perform it. SOPs are helpful in most workplace settings, but they are particularly critical for organizations with process-oriented operations, such as life sciences and other manufacturing companies. SOPs, in conjunction with personnel training, help relay knowledge from one department to another. In a medical device firm, for example, research and development scientists pass their knowledge about a product they innovated to the manufacturing department through SOPs.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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