Cindy Fazzi

Cindy Fazzi is a marketing communications specialist for MasterControl Inc. (Salt Lake City). For more information, call (800) 825-9117, e-mail or visit


Quality Management: SOPs Relay Knowledge

From manufacturers to hospitals to the military, most organizations need standard operating procedures (SOPs) for a variety of reasons. An SOP describes a procedure and tells an operator how to perform it. SOPs are helpful in most workplace settings, but they are particularly critical for organizations with process-oriented operations, such as life sciences and other manufacturing companies. SOPs, in conjunction with personnel training, help relay knowledge from one department to another. In a medical device firm, for example, research and development scientists pass their knowledge about a product they innovated to the manufacturing department through SOPs.
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Charles J. Hellier has been active in the technology of nondestructive testing and related quality and inspection fields since 1957. Here he talks with Quality's managing editor, Michelle Bangert, about the importance of training.
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Quality Magazine


2015 February

The February 2015 edition of Quality Magazine includes this years Leadership 100.

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The Skills Gap

What is the key to solving the so-called skills gap in the quality industry?
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