Imagine driving down the interstate at full speed—when you can see only 2% of the road.
Nerve-wracking? Nightmare-inducing? Sure. But manufacturing companies of every size and in every industry hinge product quality, customer satisfaction, and ultimately profitability on only about 2% of the available quality data. No wonder quality managers are losing sleep.
Imagine applying an EKG to a company’s most critical manufacturing processes. What if electrodes could be attached to an assembly line, or to the fill heads of a bottling process? Doing so would allow manufacturers to assess machine health, know when it is “sick” and prevent potentially expensive problems. This technology is available for manufacturers today, and it is called statistical process control (SPC).
Product defects are a given in manufacturing. Unfortunately, no manufacturing process is so refined that it produces perfect parts on every run. For quality professionals, the goal is to identify which processes are working properly and those that are creating quality issues. Whether it is a package of candy, a toy, an appliance or an automobile, manufacturers need to know exactly what customers are receiving when they put their faith in the brand and make a purchase.