Evan Miller

Evan Miller joined Hertzler Systems Inc. (Goshen, IN) in 1984. For the next seven years he held positions within the company in sales, marketing, technical support and training. In 1991 when founder Paul Hertzler retired from the firm, Miller became president and is now co-owner of the company.

ARTICLES

Quality Remix: What is the Purpose of Data?

October 5, 2010
I ran into a statement the other day that really got my attention: “The value of data and statistics is not in the numbers or the charts, but in the conversations we hold around them.”
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Quality Remix: A Very Cool Solution

July 19, 2010
Would a dashboard of your organization’s key performance indicators help you make better, more timely business decisions?
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Quality Remix: A Must-Read, Part II

May 10, 2010
You may feel the earth shake under your feet when you read The Answer to How is Yes. That’s a good sign that you’re paying attention.
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Quality Remix: A Must-Read

April 16, 2010
Even before you open the cover to The Answer to How is Yes you realize that you’re in for a new perspective.
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Quality Remix: VOC and VOP Loops Explained

March 8, 2010
Both the Voice of the Customer (VOC) and Voice of the Process (VOP) have an important role in evaluating our systems and processes.
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Quality Remix: Voice of the Process Loop

February 8, 2010
To improve quality, you need to pay attention to the Voice of the Process. You need to stabilize your processes and then systematically reduce chronic variation.
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Defining Quality

November 6, 2009
At this year's Quality Expo in Chicago, two unrelated experiences left me first delighted and then dismayed.
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What Is Cheaper Data Really Worth?

September 16, 2009
A customer example illustrates what cheaper data is really worth.
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What Is Your "Data Driven" Score?

August 17, 2009
In last month's post, I asked if the term "data driven" is just another buzzword. Now I will point you to some actions that can help you become more data driven.
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Is "Data Driven" Just Another Buzzword?

July 15, 2009
One of the common denominators for most quality improvement methodologies is that we must be "data driven."
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Multimedia

Videos

Podcasts

 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
More Podcasts

THE MAGAZINE

Quality Magazine

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2014 April

Check out the April 2014 edition of Quality Magazine for features!
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Manufacturing Process

Has/does news about a manufacturers’ recall (like the GM recall in the news now) cause you or your company to reexamine its manufacturing process?
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