Articles by Evan Miller

Quality Remix: What is the Purpose of Data?

I ran into a statement the other day that really got my attention: “The value of data and statistics is not in the numbers or the charts, but in the conversations we hold around them.”
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Quality Remix: A Very Cool Solution

Would a dashboard of your organization’s key performance indicators help you make better, more timely business decisions?
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Quality Remix: A Must-Read, Part II

You may feel the earth shake under your feet when you read The Answer to How is Yes. That’s a good sign that you’re paying attention.
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Quality Remix: A Must-Read

Even before you open the cover to The Answer to How is Yes you realize that you’re in for a new perspective.
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Quality Remix: VOC and VOP Loops Explained

Both the Voice of the Customer (VOC) and Voice of the Process (VOP) have an important role in evaluating our systems and processes.
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Quality Remix: Voice of the Process Loop

To improve quality, you need to pay attention to the Voice of the Process. You need to stabilize your processes and then systematically reduce chronic variation.
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Defining Quality

At this year's Quality Expo in Chicago, two unrelated experiences left me first delighted and then dismayed.
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What Is Cheaper Data Really Worth?

A customer example illustrates what cheaper data is really worth.
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What Is Your "Data Driven" Score?

In last month's post, I asked if the term "data driven" is just another buzzword. Now I will point you to some actions that can help you become more data driven.
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Is "Data Driven" Just Another Buzzword?

One of the common denominators for most quality improvement methodologies is that we must be "data driven."
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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Quality Magazine

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2014 September

Check out the September 2014 edition of Quality Magazine for features!

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The Skills Gap

What is the key to solving the so-called skills gap in the quality industry?
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