The long-awaited revision to ISO 9001 has arrived. The standard will be familiar to those in the quality industry: more than 1.1 million companies are certified to the standard as of 2014, and more than 33,000 certifications in the U.S. Whether you’re in the process of implementing the revision, just planning for it, or curious to see what’s new, here’s a look at the ISO 9001 revision.
If you recognize Praveen Gupta’s name, perhaps it’s because you read one of his more than 200 articles or 14 books. Or maybe you attended a conference in Chicago, Kuala Lumpur, or Zagreb and heard him speak. Perhaps you work at one of the more than 100 companies he’s worked with during his long career.
Jim Smith will make you believe in training. During his long career at Caterpillar, he signed up for every course he could, worked his way from the shop floor to senior management, and eventually developed training courses for others at the company.