Articles by Thomas Sloma-Williams

From the Editor

By Thomas Sloma-Williams
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Good News Ahead
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Quality Management: Quality Spending Nears $3B Mark

By Thomas Sloma-Williams
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Projected increases put quality spending near pre-9/11 numbers and signals an end to recession.
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Editorial: Summer Break

By Thomas Sloma-Williams
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Summer is usually the time that we give ourselves a mental break. Here at Quality we are staying busy, but let me take a moment to turn on some Jimmy Buffett, get a cold glass of lemonade and share some summer observations.
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Lessons Learned About Quality

By Thomas Sloma-Williams
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Dr. Joseph Juran shares his insights on a life in quality.
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Editorial:'Index'-ing Current News

By Thomas Sloma-Williams
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Dow Jones. Nasdaq. Producers' Price Index. Many of us have followed these indices, and others, to determine whether manufacturing would rebound.
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From the Editor: Effectiveness or Quality?

By Thomas Sloma-Williams
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Can "quality" be measured?
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Pols Needs to Find Jobs

By Thomas Sloma-Williams
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A recent report from the Institute for Supply Management seems to bear out the idea that factory productivity is continuing to increase, for the ninth straight month, despite a limited hiring of workers.
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From the Editor: Talk to the Right Person

By Thomas Sloma-Williams
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I got a first-hand lesson on the disconnect between those who engineer a product and those who support and market it.
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From the Editor: Who Answers Customer Questions?

By Thomas Sloma-Williams
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Companies such as Delta Airlines, IBM, Hewlett Packard and Dell Computer use India to answer customer and technical service questions.
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From the Publisher: NDT News is Upbeat

By Thomas Sloma-Williams
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NDT news is positive.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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