Articles by Thomas Sloma-Williams

From the Editor

December 1, 2004
Good News Ahead
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Quality Management: Quality Spending Nears $3B Mark

December 1, 2004
Projected increases put quality spending near pre-9/11 numbers and signals an end to recession.
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Editorial: Summer Break

August 1, 2004
Summer is usually the time that we give ourselves a mental break. Here at Quality we are staying busy, but let me take a moment to turn on some Jimmy Buffett, get a cold glass of lemonade and share some summer observations.
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Lessons Learned About Quality

July 1, 2004
Dr. Joseph Juran shares his insights on a life in quality.
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Editorial:'Index'-ing Current News

July 1, 2004
Dow Jones. Nasdaq. Producers' Price Index. Many of us have followed these indices, and others, to determine whether manufacturing would rebound.
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Pols Needs to Find Jobs

April 1, 2004
A recent report from the Institute for Supply Management seems to bear out the idea that factory productivity is continuing to increase, for the ninth straight month, despite a limited hiring of workers.
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From the Editor: Talk to the Right Person

March 1, 2004
I got a first-hand lesson on the disconnect between those who engineer a product and those who support and market it.
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From the Editor: Who Answers Customer Questions?

February 1, 2004
Companies such as Delta Airlines, IBM, Hewlett Packard and Dell Computer use India to answer customer and technical service questions.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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