- THE MAGAZINE
- WEB EXCLUSIVES
Articles by Gillian Campbell
“The most important thing that I have been preaching my whole career is the human side of quality is at least as important as the technical side of quality,” says Jimmy (Jim) L. Smith, Operations Quality Manager for Caterpillar Inc.’s Mossville Engine Center (MEC) in Mossville, IL, and Greenville, SC.
Smith, Quality Magazine’s 2007 Professional of the Year, leads by example. Not only does he spend his days at Caterpillar, he spends many hours volunteering to teach others about quality.