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“The most important thing that I have been preaching my whole career is the human side of quality is at least as important as the technical side of quality,” says Jimmy (Jim) L. Smith, Operations Quality Manager for Caterpillar Inc.’s Mossville Engine Center (MEC) in Mossville, IL, and Greenville, SC.
Smith, Quality Magazine’s 2007 Professional of the Year, leads by example. Not only does he spend his days at Caterpillar, he spends many hours volunteering to teach others about quality.
The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.
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