Jimmy L. Smith

Jimmy L. (Jim) Smith is quality division manager at the Caterpillar Inc. Mossville Engine Center (Mossville, IL). He also serves the Large Power Services Division as director of quality support. For more information, e-mail smith_jim_l@cat.com.


Face of Quality: Big Q vs. Little Q

Should an organization focus on continual improvement or aim for the home run? As a follower of Dr. Joseph M. Juran, I see the value and power of his philosophies. Juran displayed his concept of continuous improvement gained through hundreds of projects with his spiral of progress in quality.
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A Recipe for Effective Leadership

All good leaders are not cast from the same mold. This is evident when we study those who have demonstrated good leadership. We might say that each is a good leader with certain characteristics that make them so, yet when we compare those characteristics with the characteristics of other good leaders we might discover that instead of a set pattern there is a wide range of characteristics-both in nature and intensity.
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Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
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Quality Magazine


2015 May

The May 2015 edition of Quality Magazine includes articles on cloud technologies, depth gages, ISO 9001, digital inspection and cool new products.

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