The words were right there in the footnotes of the engineering drawing: “Must inspect with eddy current.” Yet, there were no indications of what areas of the component were to be inspected, and there were no notes specifying what the eddy current test was supposed to do. Find cracks? Verify heat treat? Check threads?
As a quality manager, it’s your worst nightmare. One of your best customers comes for a visit and brings a box of cracked parts that came from your plant. He wants to know how it happened, and how you are going to ensure it won’t happen again.