Articles by Jim L. Smith

Face of Quality: Three Values for a Quality Culture

December 2, 2010
A quality culture is led by managers who believe their company exists to create a mutually beneficial relationship between itself, its employees and its customers
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Quality Plan Book: Improve Organizational Performance Through Quality Auditing

December 2, 2010
Organizations need to shift from compliance to performance-based auditing.
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Jim's Gems: Take Control of your Attitude

December 1, 2010
Don't let anyone or anything else control something as critically important as your attitude.
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Think about the Consequences

November 24, 2010
We should consider the consequences before we act, and choose those actions that will deliver the consequences we desire.
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Jim's Gems: Journey to Success

November 19, 2010
The best way to accomplish something is to just do it.
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Jim's Gems: Just Do It

November 10, 2010
The greatest difficulty we must overcome is convincing ourselves to get started.
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Face of Quality: Leading the Quality Culture

November 1, 2010
Establishing an effective quality culture is a journey, not a destination.
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Jim's Gems: Repetition Brings Results

October 29, 2010
There is tremendous power in the repetition of our thoughts and actions.
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Jim's Gems: Change Your Life

October 13, 2010
Life is constantly changing, and in those changes come opportunity.
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Treat Annoyances as Opportunities

October 6, 2010
When you let the little problems get you down, then you give the big problems the power to overwhelm you.
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A Practical Field Guide for ISO 9001:2008

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.

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