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Articles by Jim L. Smith

Jim's Gems: The Price of Success

January 8, 2010

By Jim L. Smith

3 Comments

It is persistence that helps us succeed at what we strive to accomplish and success seems to be largely a matter of hanging on after everyone else has let go.

Pygmalion Effect Transforms Leaders

January 1, 2010

By Jim L. Smith

No Comments

Some leaders treat their people in a way that inspires them to superior performance, while others, unintentionally treat their people in a way that is demotivating and results in a lower performance than they are capable of achieving.

Face of Quality: Set Goals; Earn Success

December 21, 2009

By Jim L. Smith

No Comments

Putting goals in writing and learning to formulate them logically and realistically can make the difference between success and failure.

Jim's Gems: Lowering Expectations

December 21, 2009

By Jim L. Smith

6 Comments

When things are not going our way, it can be tempting to lower expectations. Yet, strange as it may sound, the best step might be just the opposite: not to lower our expectations, but raise them higher.

Jim's Gems: Looking Ahead

December 8, 2009

By Jim L. Smith

6 Comments

With the old year winding down and the New Year ramping up, there is likelihood that we've spent time comparing how far we've come, with how far we have to go. It's acceptable for us to take time to celebrate achievements, but it's important to understand that we are doing this by intent and not neglect.

Face of Quality: Manage for the Future

December 1, 2009

By Jim L. Smith

No Comments

The most successful companies get excellent results year after year-not just for a string of years under one stellar CEO. At these companies, the leaders expect change and manage it well.

Roadmap to Success

December 1, 2009

By Jim L. Smith

No Comments

There are several things that one can do no matter where they work, the job they hold or the profession they practice to earn a successful career.

Jim's Gems: Life's Possibilities

November 23, 2009

By Jim L. Smith

4 Comments

Life's most difficult moments teach us that we're stronger than we know. It always pays to remember that.

Jim's Gems: Creativity Abound

November 9, 2009

By Jim L. Smith

2 Comments

It has been said that creativity requires the courage to let go of certainties. One thing I do know is that creativity is not reserved for those who engage in artistic pursuits. Being creative means acknowledging that there are many possibilities aside from the obvious.

Jim's Gems: Challenges Make Us Stronger

October 30, 2009

By Jim L. Smith

2 Comments

When the challenges we face seem to be getting more daunting, it likely means that we're making real progress. As we set challenging goals, the difficulty to succeed usually takes more effort.

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A Practical Field Guide for ISO 9001:2008

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.

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