Articles by Jim L. Smith

Face of Quality: The Rules of Employee Engagement

June 2, 2010
Employee engagement has been a topic of much conversation and study in the corporate world for the past several years. It’s a phrase that has captured the attention of workplace workers, line management, HR managers and the executive suite.
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Ensure Effective Quality Audit Reports

June 1, 2010
When an audit concludes, the audit team presents its findings to the auditees at a clos-ing meeting. At the closing, or before the audit team departs the facility, it is typical for the auditee’s representative to receive findings in handwritten format.
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Jim's Gems: Are You Meeting Expectations?

May 24, 2010
Expect the very best, and let those expectations supply the passion and the energy to help you achieve your expectations.
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Jim's Gems: Be Yourself

May 18, 2010
I found it hard to sleep last night. It was a tough day and I dedicated about half of it counseling different people with opportunities (problems) - some personal and some professional.
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Jim's Gems: Make Self Talk Work For You

May 7, 2010
Our expectation have an influence on every action we take. In every result we obtain, our expectations play a significant role.
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Jim's Gems: What Direction Do You Choose?

May 3, 2010
Our life will travel in some direction today as the result of our thoughts and actions. What direction will that be?

Don't miss Jim's Weekly Quote available only to mobile taggers through August 2010!
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Face of Quality: Create Organizational Reliability

April 30, 2010
Understanding and commitment is required to do things right the first time.
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Jim's Gems: Make Success Happen

April 23, 2010
Real success doesn't come easy-it's achieved through hard work, commitment and dedication to doing what's necessary to get the job done.
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Jim's Gems: Powerful First Impressions

April 16, 2010
First impressions are powerful. With regard to yourself, consider what it takes to make a positive first impression...
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Jim's Gems: This is Your Day. What Will You Do?

April 9, 2010
What matters is that we make positive use of the current circumstance and what we have.
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Multimedia

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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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2014 April

Check out the April 2014 edition of Quality Magazine for features!
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