Articles by Jim L. Smith

Jim's Gems: Aiming Too Low

By Jim L. Smith
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When you’ve reached the goal that you have set for yourself, refocus and set another, further-reaching goal.
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Remembering Walter A. Shewhart's Contribution to the Quality World

By Jim L. Smith
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Walter Shewhart was a giant among giants in the quality movement during the first half of the 20th century. His mentoring of other engineers at Western Electric and his groundbreaking work with control charts arguably led a quality revolution and launched the quality profession.
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Face of Quality: Where Do We Go From Here?

By Jim L. Smith
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As quality professionals we continually find ourselves engaged in conversations asking, “What happens after Six Sigma and lean?”
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Face of Quality: The Future of Quality

By Jim L. Smith
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During the past 30 years, quality has been a major area of contention for many companies. Companies with better quality products have historically had an edge in the marketplace. However, Dr. Juran and others have warned that a competitive strategy based on quality alone might not continue to be effective at capturing market share.
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Jim's Gems: Efficiency or Effectiveness?

By Jim L. Smith
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The words effectiveness and efficiency are used often and, at times, there seems to be a fine line between the two terms.
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Face of Quality: The Path of a Quality Professional

By Jim L. Smith
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From my perspective, the human side of quality is at least as important as the technical perspective. One can teach people to use quality tools but can’t teach them to have passion, dedication and commitment.
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Jim's Gems: The Real Value is in the Effort

By Jim L. Smith
4 Comments
Whether on the shop floor or at home, the journey made and effort expended toward your goals is the real accomplishment.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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2014 August

Check out the August 2014 edition of Quality Magazine for features!

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