Articles by Jim L. Smith

Face of Quality: What is Quality Anyway?

Was Joseph M. Juran or Philip B. Crosby right about the definition of quality? Is quality “fitness for use” or “conformance to requirements?” I’ve pondered this issue a lot and my simple response is yes, but only in the broadest terms. It is necessary to be more explicit.
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Jim's Gems: You Have What It Takes to Succeed

Do you ever think about what it takes to be successful? Do you ever think other people are more successful because they are smarter, more "in the know" or better connected?
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Jim's Gems: Managing Time

A few things happen to be consuming my time and they have given me pause to think.
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Jim's Gems: The Power of Positive Thinking

The most important step toward success is having faith that you will succeed.
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Face of Quality: What is Your Legacy?

We, the members, stewards and professionals of quality, need to mentor others through practicing, teaching and executing quality in all we do.
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Jim's Gems: Aiming Too Low

When you’ve reached the goal that you have set for yourself, refocus and set another, further-reaching goal.
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Remembering Walter A. Shewhart's Contribution to the Quality World

Walter Shewhart was a giant among giants in the quality movement during the first half of the 20th century. His mentoring of other engineers at Western Electric and his groundbreaking work with control charts arguably led a quality revolution and launched the quality profession.
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Face of Quality: Where Do We Go From Here?

As quality professionals we continually find ourselves engaged in conversations asking, “What happens after Six Sigma and lean?”
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Face of Quality: The Future of Quality

During the past 30 years, quality has been a major area of contention for many companies. Companies with better quality products have historically had an edge in the marketplace. However, Dr. Juran and others have warned that a competitive strategy based on quality alone might not continue to be effective at capturing market share.
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Jim's Gems: Efficiency or Effectiveness?

The words effectiveness and efficiency are used often and, at times, there seems to be a fine line between the two terms.
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Multimedia

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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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2014 September

Check out the September 2014 edition of Quality Magazine for features!

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