Articles by Jim L. Smith

Face of Quality

Ten Reasons to Invest in Yourself

Today's World Takes No Pity on People Who Do Not Add Value.
April 8, 2013

Following are ten potential career benefits that can be realized when you upgrade your skills and knowledge by pursuing a professional certification.

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Jim’s Gems: The Power of Patience

April 8, 2013
Do you ever wish you were born with more patience? Are you embroiled in the daily pressure cooker of life made worse from the feeling being impatient? Impatience exacerbates work-life stress. It helps destroy our inner peace and calm with anger and frustration.
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Trust: Slow to Gain, Fast to Loose

Jim Gem’s: Trust

April 1, 2013
As children core values are instilled in us either by direct communication or observation. Included in, but not limited to, core values are things like respectfulness, honesty, and trustfulness.
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Jim's Gems: Self-Fulfilling Prophecy

March 27, 2013

What we get in life is pretty much how we behave, coming back at us.

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Jim's Gems: Self-Esteem and Humility

March 11, 2013

There are scores of books and numerous articles written on this subject by people with far more credentials than I possess; however, maybe we shouldn’t over think this conundrum which might allow us to come up with a fairly simple answer.

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Jim's Gems: The Power of Self-Esteem

March 6, 2013

Some people have the mistaken idea that people with high self-esteem think that they are perfect. But the truth is that people with high self-esteem are always looking for ways they can improve.

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Face of Quality

Dealing with Unhappy Customers

How to cope with dissatisfied customers.
March 1, 2013

Dealing with an unhappy customer doesn’t mean the customer is always right, but dealing with customer complaints presents frontline employees the chance to show your organization really cares about treating them with respect.

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Jim's Gems: Take Responsibility

February 26, 2013

If we take responsibility for our lives--our reality--then, as Tony Robbins said, we are in power. If we avoid it, then we have lost that power.

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Jim’s Gems: Motivating Others

February 18, 2013

The secret to motivating others is to find out what matters to them and build it into your idea.  

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Jim's Gems: Expectations

Our expectations are so powerful they can actually make things come true, or our perception of what is true.
February 11, 2013

Expectations don't magically change reality. Expectations, however, do something even more powerful--they change the way we deal with reality.

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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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