Articles by Jim L. Smith

Face of Quality

Establish a Culture of Sustained Improvement

It's more about rigor and discipline than technique.
By Jim L. Smith
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Should organizations focus on continual improvement or swing for the home run? To answer, we should ask ourselves two questions. “Are we making progress?” and “Are we better than competitors to the point of having a strategic advantage?”


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Seize the Opportunities

By Jim L. Smith
I was reading about Dr. Maxwell Martz, the American surgeon, who wrote several articles and books on the power of our self-image. Dr. Martz’s system of ideas was the frontrunner of the popular self-help books. I began thinking about what causes some people, more than others, to take advantage of opportunities.
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Jim’s Gems: Self-Image is the Key

By Jim L. Smith
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During the course of this blog, we’ve written about the power and influence of our self-image, how we see ourselves. Self-image is also key to our earning power.
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Jim's Gems: Don’t Be a Fool

By Jim L. Smith
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I recently read a piece about Minot Judson Savage that really hit me. Savage was an American Unitarian minister but he was also a prolific writer who published many influential works of his day.
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Jim's Gems: Chart Your Path With Self-Reliance

By Jim L. Smith
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One of my favorite writers is Ralph Waldo Emerson. He was born in Boston in 1803 and graduated from Harvard in 1821. Although born more than two centuries ago his published works have certainly inspired and changed the lives of millions of people throughout the world.
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Motivating Others with Effective Communication

By Jim L. Smith
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Leadership would be easy if it weren’t for those being led. Dealing with people is very complex even in the best of situations.
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Face of Quality

Organizational Culture and Work

Understand the variables that affect employee self-determination.
By Jim L. Smith
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Recently a discussion centered on organizational empowerment, its relationship to employee self-determination, and the impact on opportunity. The following is a summary of a recent conversation with one of our readers.


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Jim's Gems: Possibility Thinking Starts with You

By Jim L. Smith
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Last week’s blog focused on the difference between average and great and we thought it might be worthwhile to revisit that topic.
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Jim’s Gems: The Difference Between Average and Great

By Jim L. Smith
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Do you ever think about the difference between mediocrity and greatness? It’s likely not near as much as you might think. It really takes very little to make a big difference in the outcome of your labors.
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Jim Gem’s: Maintain focus on your goal

By Jim L. Smith
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When we’ve reached the goal that we have set for ourselves we need to refocus and set another. We must keep focusing on continual improvement and the actions to reach the peak.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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