Articles by Jim L. Smith

The People Theory: Motivating Others

By Jim L. Smith
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The following is a series of articles that longtime Quality columnist and blogger Jim Smith penned in 1979 to motivate employees.


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Face of Quality

Ten Reasons to Invest in Yourself

Today's World Takes No Pity on People Who Do Not Add Value.
By Jim L. Smith
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Following are ten potential career benefits that can be realized when you upgrade your skills and knowledge by pursuing a professional certification.


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Jim’s Gems: The Power of Patience

By Jim L. Smith
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Do you ever wish you were born with more patience? Are you embroiled in the daily pressure cooker of life made worse from the feeling being impatient? Impatience exacerbates work-life stress. It helps destroy our inner peace and calm with anger and frustration.
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Trust: Slow to Gain, Fast to Loose

Jim Gem’s: Trust

By Jim L. Smith
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As children core values are instilled in us either by direct communication or observation. Included in, but not limited to, core values are things like respectfulness, honesty, and trustfulness.
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Jim's Gems: Self-Fulfilling Prophecy

By Jim L. Smith
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What we get in life is pretty much how we behave, coming back at us.


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Jim's Gems: Self-Esteem and Humility

By Jim L. Smith
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There are scores of books and numerous articles written on this subject by people with far more credentials than I possess; however, maybe we shouldn’t over think this conundrum which might allow us to come up with a fairly simple answer.


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Jim's Gems: The Power of Self-Esteem

By Jim L. Smith
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Some people have the mistaken idea that people with high self-esteem think that they are perfect. But the truth is that people with high self-esteem are always looking for ways they can improve.


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Face of Quality

Dealing with Unhappy Customers

How to cope with dissatisfied customers.
By Jim L. Smith
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Dealing with an unhappy customer doesn’t mean the customer is always right, but dealing with customer complaints presents frontline employees the chance to show your organization really cares about treating them with respect.


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Jim's Gems: Take Responsibility

By Jim L. Smith
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If we take responsibility for our lives--our reality--then, as Tony Robbins said, we are in power. If we avoid it, then we have lost that power.


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Jim’s Gems: Motivating Others

By Jim L. Smith
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The secret to motivating others is to find out what matters to them and build it into your idea.  


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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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