Articles by Jim L. Smith

Jim's Gems: The Journey is What's Important

July 10, 2012
The effort that we expend to reach a goal or a target is critical to our growth, both professionally and personally.
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Face of Quality: Team Up to Prevent Mistakes

July 2, 2012
Mistake proofing should be the cornerstone of any QM system.

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Jim's Gems: Accept Responsibility

July 2, 2012
If you are willing to accept full responsibility, there is absolutely no limit to how far you can go.
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Jim's Gems: The Road to Positive Change is Paved with Persistence

June 26, 2012
It’s not our motivation that will produce results-it’s our actions.
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Test colunn

June 25, 2012
This is another test Test
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The Legacy of Eugene Grant

June 20, 2012
Eugene L. Grant was one of American Society for Quality’s select honorary members-a true giant of quality.
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Jim's Gems: Sharp Focus

June 18, 2012
Most of us live in a culture that presents us with a bewildering array of options. But the confusion of too many options will largely disappear once we learn how to focus.
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Jim's Gems: Develop a Survivor Mentality

June 12, 2012
In contrast to the participants in the glut of reality shows, which only seem to bring out the worst in human behavior, the real survivors in life have developed personalities that allow them more options.
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Jim's Gems: The Power Within

June 4, 2012
What does the sugar pill have in common with our personal or professional potential? A lot, from my perspective.
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Face of Quality: Transforming Customers Pays Dividends

June 4, 2012
A positive customer experience turns customers into advocates.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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