Articles by Jim L. Smith

Jim’s Gems: The Power of Patience

Do you ever wish you were born with more patience? Are you embroiled in the daily pressure cooker of life made worse from the feeling being impatient? Impatience exacerbates work-life stress. It helps destroy our inner peace and calm with anger and frustration.
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Trust: Slow to Gain, Fast to Loose

Jim Gem’s: Trust

As children core values are instilled in us either by direct communication or observation. Included in, but not limited to, core values are things like respectfulness, honesty, and trustfulness.
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Face of Quality

Dealing with Unhappy Customers

How to cope with dissatisfied customers.

Dealing with an unhappy customer doesn’t mean the customer is always right, but dealing with customer complaints presents frontline employees the chance to show your organization really cares about treating them with respect.


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Jim's Gems: Expectations

Our expectations are so powerful they can actually make things come true, or our perception of what is true.

Expectations don't magically change reality. Expectations, however, do something even more powerful--they change the way we deal with reality.


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Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
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Quality Magazine

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2015 May

The May 2015 edition of Quality Magazine includes articles on cloud technologies, depth gages, ISO 9001, digital inspection and cool new products.

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