Articles by Jim L. Smith

Face of Quality: Transforming Customers Pays Dividends

June 4, 2012
A positive customer experience turns customers into advocates.
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Jim's Gems: Self Talk Affects Your Image

May 29, 2012
There is no better way to ensure an ample supply of pain in your life than the destructive habit of self talk. This internal commentary can profoundly affect your self-esteem.
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Jim's Gems: Change Your Comfort Zone

May 21, 2012
What have you gotten used to over time that you never really meant to happen?
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Jim's Gems: Paradigms For Personal Growth

May 7, 2012
The shape of your life is determined by the size and shape of the container in which you hold it.
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Face of Quality: Selling Your Idea

May 2, 2012
Defending new ieas against defensive reactions and resentment.
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Jim's Gems: Look, Listen, Learn

April 30, 2012
You already know what it's like to be you from the inside. Think for a moment how it would be to encounter you from the outside.
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Jim's Gems: Perfectionism vs. High-Achievement

April 23, 2012
Perfectionists will try to tell you that their relentless standards drive them to levels of productivity and excellence that they could not otherwise attain. But often just the opposite is true.
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Jim's Gems: Plan for Change and Execute It

April 16, 2012
If there is nothing we are striving for, nothing we really want to accomplish or change, life becomes stale and we become complacent. When this happens, we lose creative energy and drive, and we flatten out.
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Jim's Gems: How to be Effective at Work

April 9, 2012
Chances are you can work far more effectively than you are and move yourself into an upward trend.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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