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Jim L. Smith has more than 45 years of industry experience in operations, engineering, research and development and quality management. You can reach Jim at faceofquality@qualitymag.com.

Jim's Gems: Frustration Creates Opportunity

August 2, 2010
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After a training session the other day one of our students openly talked about his frustration concerning a work situation. Listening to his recital it was easy to see he was clearly upset. After a few minutes and a few questions, he realized there was an opportunity to turn his frustration into something positive. He was so frustrated, and angry, he was unable to see it at the time.

Everyone feels frustrated occasionally. However, how many times do we think of this frustration as an opportunity to create something positive out of a negative situation?

Frustration is an unmistakable signal that things could be better. Certainly we may be unable to change the outside circumstances that initiated the frustration. At the very least, however, we can change ourselves for the better.

We need to channel that energy. Instead of becoming mired down in our frustration, we need to become inspired by the energy that is created by it. Start thinking of frustration as a positive opportunity. Have faith that our frustration is pointing us to some positive, valuable action we can take.

Frustration is indeed unpleasant, and that's how it gets our attention. Yet once frustration has our attention, we train ourself to quickly move away from it, reverse direction, and create positive action.

As soon as we feel frustrated, take a mental step backwards. Calmly assess the situation and look to find the positive value that can occur from this situation. It will be there. Once we find it, a whole new world of possibilities opens up for us.
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Opportunities Come in Many Forms

Claire Tipton
August 6, 2010
Opportunities are all around us and we have to make the most of each one. Even when frustrated, if we can step back and look at the bigger picture, there may be an opportunity staring us in the face. Thanks for the reminder. Claire

Encouraging

Troy Stephens
August 9, 2010
Thanks for the interesting piece on creating opportunity. It contained a perspective that I hadn't really thought about before. Appreciate the encouragement to look beyond the current frustration and to see what might be possible, if we just take the time to consider all the angles. Troy

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