Quality Blog

Jim L. Smith has more than 45 years of industry experience in operations, engineering, research and development and quality management. You can reach Jim at faceofquality@qualitymag.com.

High Expectations

January 18, 2011
/ Print / Reprints /
ShareMore
/ Text Size+

The other evening I enjoyed re-watching the Charles Dickens’ classic “Great Expectations.” Pip, the main character in the story, had expectations of becoming a gentleman. An anonymous benefactor, Abel Magwitch the convict (not Miss Havisham), gave Pip the financial means to achieve his expectations BUT it was as much Pip’s decisions and his character which made him successful.

Much like Pip in the Dickens’ story, when you discover that you've exceeded your own expectations, don't be surprised or experience a “let down.” Instead be curious, and get a little more ambitious and aggressive.

After all, you've accomplished something beyond your expectations. Think of what else you could accomplish that you may have never before considered.

Even though it's great to succeed beyond your expectations, as Pip experienced, it can also be very uncomfortable. That discomfort can pull you back down, getting you to underperform in order to compensate for your recent successful performance.

Instead of giving in to the need to seek a comfort zone, get excited about what you've just accomplished. Instead of bowing to your previous expectations, choose to raise your expectations even higher.

You just didn't get lucky. To achieve your “great expectations,” you took the steps necessary to accomplish what you set out to and maybe more than you had expected.

Now you have an opportunity to build on those achievements. Step boldly forward, don't look back, and continue amazing yourself, and others, with all that you can do.

Pip achieved his “great expectations,” with assistance from others, but he achieved so much more. He became a gentleman but along this journey transformed into so much more. You can do the same.
You must login or register in order to post a comment.

Multimedia

Videos

Podcasts

Bill Arbogast explains his perspective on quality, ISO 9001, and how to manage inevitable business changes.


Read: The 2013 Quality Professional of the Year

 
More Podcasts

THE MAGAZINE

Quality Magazine

magazine quality cover 2013 may audits

2013 May

Check out the May 2013 edition of Quality Magazine for features about Measurement, Software and Test & Inspection.
Table Of Contents Subscribe

Plant of the Year

Which is the most important factor in considering a Quality plant of the Year?
View Results Poll Archive

THE QUALITY MAGAZINE STORE

M:\General Shared\__AEC Store Katie Z\AEC Store\Images\Quality\prac-field-guide-for-iso.gif
A Practical Field Guide for ISO 9001:2008

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.

More Products

Clear Seas Research

qcast_ClearSeas_logo.gifWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

eNewsletters

STAY CONNECTED

facebook_40.png twitter_40px.png  youtube_40px.pnglinkedin_40px.png