According to the ASQ Quality Glossary, voice of the customer (VOC) is defined as, “The expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.”
Zontec, Inc. announced an update to its Synergy 3000. Upgrades to the Synergy 3000 application include enhancements that add speed and accessibility to real-time data collection, charting, monitoring, analysis, communication, and reporting.
It’s easy to take many of today’s technological marvels for granted, 3D measurement among them. The idea of simply pointing a “ray gun” of sorts at an object and obtaining all of its geometrical measurements would once have been solely the domain of Star Trek-ian science fiction.
In psychological terms, perception is defined as our recognition and interpretation of sensory information, as well as how we respond to the information.
To understand perception, information technology and literacy instructor Yolanda Williams asks us to think of it “as a process where we take in sensory information from our environment and use that information in order to interact with our environment. Perception allows us to take the sensory information in and make it into something meaningful.”