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The official definition of the word “control” is: to exercise authoritative or dominating influence over; or to adjust to a requirement.
Charlie Clark was once auditing a company when a box of out-of-calibration gages fell from the ceiling.
ISO 9001, the international standard for quality management systems, has been growing in popularity since 2010.
Bill Arbogast explains his perspective on quality, ISO 9001, and how to manage inevitable business changes.
Read: The 2013 Quality Professional of the Year
The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.
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