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The purpose of this book is to provide a clear, concise, yet simple and compelling explanation of what quality systems are, how they integrate with customer requirements, and how they are really meant to be defined, documented, implemented, and maintained.
You will discover some basic concepts required to understand:
The concepts are based on the trials and tribulations seen by the author in nearly 30 years of experience at a wide variety of companies. The book is meant to be read and enjoyed by management-level quality and business professionals, and the executives to whom they report. It has a strategic emphasis and management overview that distinguishes it from most quality assurance, quality control, and tactical references.
The examples used throughout are based on actual companies and experiences. They are not specific to any individual company, but rather are composites of the good and the not-so-good practices and approaches the author has seen over the years.
With access to over one million professionals and more than 60 industry-specific publications,
