There is a forgotten process in modern quality management that is preventing many companies from reaching their full potential. Neglect of this process can have economic consequences that can reach into the billions of dollars. This process is decision making. Decisions of varying impact are made every working day by every employee, and the sheer number of decisions has an enormous impact on a company’s bottom line.

In Decision Process Quality Management, author William D. Mawby takes a fresh look at the tools of total quality management and applies them to improving the decision-making process. You will learn how to improve decisions by improving the processes that produce them. Mawby shows the specific adaptations necessary to apply capability, measurement systems analysis, Six Sigma, and lean manufacturing to decision-making processes.

This is a practical and easy-to-use guidebook detailing the practical path an individual takes to improve his decision processes. We begin by following the story of John, the chief accounting officer for a major international firm, and his trail of decisions in response to an urgent fax from his New York office. You’ll be struck by the impact of decision making, as you are guided through the methods of improving your own decision process quality management, both inside and outside the workplace.