Few skills are more powerful or influential in a company or organization than effective writing skills. A poorly written document, whether letter, memo, email, report, or procedure, can make its reader confused, impatient, and unresponsive. Effective writing can help organizations become more productive by eliminating waste from the communication process and enabling readers to spend less time understanding written materials. Therefore, becoming a more effective communicator enables you to become more valuable to your organization and advance more quickly in your career.

This book shows how to apply effective writing techniques to meet the needs of your organization, your co-workers, and your customers. It provides you with practical guidelines for writing and designing clear, well-organized, and readable documents. The writing skills you learn in this book will help you to better organize your thoughts and write more directly and concisely. The book demonstrates how to format documents to allow for more effective communication, and provides the structure and content guidelines for writing letters, memos, emails, reports, proposals, and recommendations.

Gives examples and templates of work-related written documents such as memos, letters, e-mail, reports, instructions, procedures, and glossaries.