People make the difference at Diamond Electric Manufacturing Corp., the inaugural Quality Plant of the Year recipient.
Empowerment. Commitment. Pride. Walking through Diamond Electric Manufacturing Corp.'s Eleanor, WV, plant, one cannot help but notice the sense of satisfaction the employees take from their work. It begins with the first step through the front door of the plant. Quality awards, a Chrysler engine bearing their product and additional products line the walls and showcases of the ignition coil manufacturer's reception area, but it does not end there. Throughout the plant, various reports, such as scrap and defect rates, are posted where employees, or as Diamond Electric refers to their people, team members, can readily see them. Team members want to know exactly where things stand.