Quality Management: Problem Solving Through the Lean Lens
Most problem-solving efforts tend to focus on the output of the process. The output is measured, data analyzed and gaps found before work begins on the process. This approach has worked and will continue to work as long as the problems reflect specific trends or consistent gaps.
However, when a process is needed that is capable of identifying and solving a major failure, and also eliminating millions of individual opportunities for mistakes or errors, a different lens and approach must be taken.