I've learned a great deal about how quality professionals feel in the past few months.
I've learned that those of us who are frustrated with the issues plaguing the quality profession and impeding our potential contribution to our organization can fix it. That it is possible to get back to the activities that make our products better and our customers happier, instead of the activities associated with the sole pursuit of quality certificates. I know that the number of increasingly fed-up quality professionals is huge, and that means we have a solid core of professionals to help us get back on track.