The president and CEO of the Juran Institute gazes into his crystal ball and predicts the future of quality.
How will customers define quality in the future? This question will be answered by some of the developments that will force enterprises to keep pursuing quality as a strategy. Dr. Joseph M. Juran, Chairman Emeritus and founder of Juran Institute, has noted that an organization will improve quality only when there is proof of the need for it. Today, the evidence of that need is inescapable.