Certification to the ISO standard has helped reduced scrap rates by 35% for Rayloc's Memphis, TN plant. Rayloc (Atlanta, GA), a division of Genuine Parts Co., remanufacturers auto parts such as drum and disc brakes, alterna-tors, starters, wiper and window lift motors, and calipers for the after market.

According to Andy O'Neill, quality engineer for Rayloc, "We were already making an excellent product, but it's mainly because of customer requests that we be-came ISO certified." The company chose the ISO certification as opposed to QS-9000 because of its flexibility. While QS-9000 certification is very good for specific types of plants, it is less suitable for parts rebuilding operations" O'Neill says.