Consumers are slightly more satisfied with major manufactured goods this year than they were in 2001, according to the American Customer Satisfaction Index (ACSI) produced by the University of Michigan Business School's National Quality Research Center. Out of a possible 100, manufacturing durables increased from 78.7 in 2001 to 79.0 in 2002. The high watermark for customer satisfaction was 79.8 in 1995.
In the current ASCI, scores for all four sectors in the manufacturing durables category remained the same as last year. Household appliances held steady at 82, consumer electronics at 81, automobiles at 80 and personal computers at 71.