The dust has settled, the tablets have been handed down from the mountain and copies of the improved, orderly and understandable ISO 9001: 2000 standard have been landing on the desks of management all over the world. After reading the new standard, and getting a brain cramp from comparing the 1994 standard to the 2000 standard, most managers realize that the conversion is not going to be as straightforward as the last revision.
The standard has been reorganized to increase the emphasis in the following areas: